Terms and Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "you", "your") and CatchHooks, operated as an individual business activity (Business Code: 1449676) registered in Lithuania ("we", "us", "our", "Service"), concerning your access to and use of the https://www.catchhooks.com website and all related services.

By accessing or using CatchHooks, you agree to be bound by these Terms. If you disagree with any part of these Terms, you do not have permission to access the Service.

2. Service Description

CatchHooks provides webhook catching, inspection, and debugging tools for developers, including:

• Unique webhook endpoint URLs for capturing HTTP requests
• Real-time webhook data inspection and debugging
• Configurable data retention periods
• API access for programmatic interaction
• Webhook forwarding to specified endpoints
• Advanced filtering capabilities
• Custom response configuration
• Team collaboration and sharing features
• Bulk export of webhook data
• Email and priority support (plan-dependent)

The Service is provided "as is" and is intended for development, testing, and debugging purposes.

3. Account Registration and Security

3.1 Account Creation

To use certain features of the Service, you must register for an account by providing:

• Valid email address
• Secure password
• Accurate account information

You must be at least 16 years old to create an account.

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorized access
• Ensuring your account information remains current and accurate

We reserve the right to suspend or terminate accounts that violate these Terms.

3.3 API Keys

API keys are unique to your account and must be kept confidential. You are responsible for all usage under your API keys. If you suspect unauthorized use, regenerate your keys immediately and contact support.

4. Acceptable Use Policy

4.1 Permitted Use

You may use CatchHooks for:

• Legitimate webhook testing and debugging
• Development and integration testing
• Monitoring webhook deliveries from your applications
• Educational and learning purposes
• Any lawful purpose consistent with these Terms

4.2 Prohibited Use

You must NOT:

• Use the Service for any illegal or unauthorized purpose
• Violate any laws in your jurisdiction
• Transmit malware, viruses, or malicious code
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service or servers
• Use the Service to collect or store sensitive personal data without proper authorization
• Resell, sublicense, or redistribute the Service without permission
• Use automated systems or software to extract data from the Service beyond API limits
• Transmit content that infringes on intellectual property rights
• Use the Service to send spam or unsolicited messages
• Exceed rate limits or attempt to circumvent Service limitations
• Store production data or use the Service as a permanent storage solution
• Share account credentials with unauthorized parties

4.3 Resource Limits

We enforce the following limits to ensure Service availability:

• API rate limits based on your subscription plan
• Maximum webhook payload sizes
• Data retention limits per plan
• Concurrent connection limits
• Bandwidth restrictions

Exceeding these limits may result in temporary or permanent suspension of Service access.

5. Subscription Plans and Payment

5.1 Plans

CatchHooks offers various subscription plans with different features and limits:

• Free tier with basic features
• Paid tiers with enhanced features, higher limits, and priority support

Current plan details and pricing are available on our website.

5.2 Payment Terms

• Payments are processed through third-party payment processors
• Subscriptions are billed in advance on a monthly or annual basis
• All fees are exclusive of taxes unless stated otherwise
• You are responsible for any applicable taxes in your jurisdiction

5.3 Renewal and Cancellation

• Subscriptions automatically renew unless cancelled
• You may cancel your subscription at any time through your account settings
• Cancellation takes effect at the end of the current billing period
• No refunds are provided for partial billing periods

5.4 Free Trial

If offered, free trials:

• Are limited to new users only
• Automatically convert to paid subscriptions unless cancelled
• May have limited features compared to paid plans

5.5 Price Changes

We reserve the right to modify prices with 30 days notice. Continued use after price changes constitutes acceptance of new pricing.

6. Data Ownership and Responsibilities

6.1 Your Data

• You retain all rights to webhook data you send to or through the Service
• You are responsible for the content of all webhook data
• You grant us a limited license to process and display your data as necessary to provide the Service
• You must ensure you have rights to any data transmitted through the Service

6.2 Data Retention

• Webhook data is retained according to your plan's retention period
• You may delete your data at any time
• Upon account termination, your data will be deleted within 30 days
• We are not responsible for data loss due to retention period expiration

6.3 Data Export

• You may export your data using bulk export features
• Exported data becomes your sole responsibility
• We provide data in standard formats but do not guarantee compatibility with third-party systems

6.4 Team Sharing

When using team features:

• You are responsible for managing team member access
• Team members can access shared endpoints based on permissions you grant
• You must ensure team members comply with these Terms
• You remain liable for all team member activities

7. Service Features and Limitations

7.1 Webhook Forwarding

• Forwarding is provided on a best-effort basis
• We are not responsible for failures of third-party endpoints
• You must ensure destination endpoints can handle forwarded traffic
• Forwarding may be subject to retry limits and timeouts

7.2 Custom Responses

• Custom responses must comply with HTTP standards
• We reserve the right to limit response sizes
• Malicious or harmful response content is prohibited

7.3 Advanced Filters

• Filters are processed on a best-effort basis
• Complex filters may impact performance
• We may limit filter complexity to maintain Service stability

7.4 Support Services

• Email support response times vary by plan
• Priority support is available for eligible plans
• Support is provided in English
• We do not provide support for third-party integrations beyond our API

8. Intellectual Property

8.1 Our Property

The Service, including all content, features, and functionality, is owned by us and protected by international copyright, trademark, and other intellectual property laws. You may not:

• Copy, modify, or create derivative works
• Reverse engineer or attempt to extract source code
• Remove or alter proprietary notices
• Use our trademarks without written permission

8.2 Feedback

Any feedback, suggestions, or ideas you provide become our property and may be used without compensation or attribution.

8.3 User Content

By transmitting content through the Service, you represent that you have all necessary rights to such content and that it does not violate any third-party rights.

9. Privacy and Data Protection

Your use of the Service is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to data handling as described in the Privacy Policy.

10. Disclaimers and Warranties

10.1 Service Availability

10.2 No Professional Advice

The Service is not intended to provide professional advice. Webhook data and debugging information should be independently verified.

10.3 Third-Party Services

We are not responsible for third-party services integrated with or accessed through our Service.

11. Limitation of Liability

11.1 Exclusion of Damages

11.2 Essential Purpose

These limitations apply even if remedies fail of their essential purpose and regardless of the legal theory on which the claim is based.

11.3 Jurisdictional Limitations

Some jurisdictions do not allow limitation of liability, so some limitations may not apply to you.

12. Indemnification

You agree to indemnify, defend, and hold harmless CatchHooks and its operator from any claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you transmit through the Service
• Actions of your team members

13. Termination

13.1 Termination by You

You may terminate your account at any time by:

• Cancelling your subscription
• Deleting your account through account settings
• Contacting support@catchhooks.com

13.2 Termination by Us

We may suspend or terminate your account immediately if:

• You violate these Terms
• You engage in fraudulent or illegal activity
• Your account remains inactive for extended periods
• Required by law or court order

13.3 Effect of Termination

Upon termination:

• Your access to the Service ceases immediately
• Your data will be deleted within 30 days
• You remain liable for any outstanding payments
• Provisions that should survive termination will remain in effect

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting updated Terms on our website
• Sending email notifications to registered users
• Displaying notices in the Service dashboard

Continued use after changes constitutes acceptance of modified Terms.

15. Governing Law and Disputes

15.1 Governing Law

These Terms are governed by the laws of Lithuania and the European Union, without regard to conflict of law provisions.

15.2 Dispute Resolution

Any disputes shall be resolved through:

1. Good faith negotiations between parties
2. Mediation in Vilnius, Lithuania
3. Litigation in the courts of Lithuania

15.3 Language

These Terms are written in English. In case of translations, the English version prevails.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and CatchHooks.

16.2 Severability

If any provision is found unenforceable, the remaining provisions continue in full effect.

16.3 Waiver

Our failure to enforce any provision does not constitute a waiver of that provision.

16.4 Assignment

You may not assign your rights under these Terms without our written consent. We may assign our rights without restriction.

16.5 Force Majeure

We are not liable for failures due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, strikes, or internet infrastructure failures.

16.6 Relationship

Nothing in these Terms creates an agency, partnership, joint venture, or employment relationship.

17. Service-Specific Terms

17.1 Beta Features

Features marked as "beta" are experimental and may:

• Be discontinued without notice
• Have bugs or errors
• Not be covered by support services

17.2 Fair Use

Even within plan limits, we reserve the right to restrict usage that impacts other users or Service stability.

17.3 Data Processing

For users subject to GDPR, we will enter into a Data Processing Agreement upon request.

18. Contact Information